Staging a mailbox for Santa’s letters to be hand-delivered to Santa. Please notify a Zoo staff member if an emergency occurs. Staff will empty the mailbox nightly and give the letters to Santa. No. Items in the Stop, Shop and Support Cruise Gift Shop may be purchased onsite. Wave hello to Jengo and Tortuga at the Doornbos Discovery Amphitheater. This year, visitors can choose to experience it the traditional way or a new, socially distanced, way. Cruise ZooLights tickets will be available for sale online if not at capacity. Santa Claus is comin’ to town! Cruise ZooLights tickets and add-ons must be pre-purchased online in advance including food, beverage, photo and some retail options. Portable units are available prior to entry in the parking lot. The speed limit is a tortoise-like 4 mph. Open on November 27 and 28  for Cruise ZooLights attendees only. We reserve the right to escort guests off Zoo grounds if they are found to be disregarding our policies. Alcohol is not allowed on Zoo grounds. I didn't receive my Cruise ZooLights photo. Beginning October 29-January 31 the Zoo will close at 3 p.m. for ZooLights. At this time, we will not be accepting cash payments for Cruise ZooLights. Riding in the back of a pickup truck is not permitted. ZooLights is not an animal viewing event. The Phoenix Zoo is a smoke-free facility, including electronic cigarettes. *Items in the shop are subject to change. Once inside the Zoo, due to traffic and social distancing guidelines, restrooms will not be readily available. Pull your side-view mirrors in toward your vehicle. Please send an email to Photogenics at CustomerService@photogenicinc.com and jmarkert@photogenicinc.com with your name and date of visit. Please notify the nearest Zoo staff member if you are having an emergency. are a regular part of keeping the Phoenix Zoo running smoothly. If you are interested in booking a venue, catering, retail and/or tickets for a private group event, please click HERE for more information. Service animals (such as dogs) are trained to perform tasks for the benefit of individuals with physical or mental disabilities. Staging a mailbox for Santa’s letters to be hand-delivered to Santa. Wave hello to Jengo and Tortuga at the Doornbos Discovery Amphitheater. Cruise ZooLights, the drive-thru experience that is not to be missed! When a guest brings a services animal to Cruise ZooLights, a Park Ranger will review the Service Animals Rules with the guest. *, Take home a memento from your special evening. For guest safety, all tailgates, van/car doors and hatchbacks must remain closed at all times. For your safety while on Zoo grounds, doors MUST BE IN PLACE and closed at all times. Guests may not return after exiting the Zoo on the same night without paying admission again. Tickets are good for one (1) Cruise ZooLights. Tickets are non-replaceable and non-refundable. To maintain a safe social distance, Santa will be positioned 6 feet behind the individuals who are photographed. No. For your safety, please be sure to comply with seatbelt and child restraint laws upon exiting the Zoo. At times a few animals may be seen. Stroll the Africa Trail and enjoy the all NEW Wildlife Lantern Safari including polar bears, mammoths, koalas, kangaroos and more! Face coverings will be required for anyone in the vehicle who is interacting with a Zoo staff member upon entry and throughout your cruise. Cruise the newly added Outer Tropics Trail and enjoy the festive scenes of Polar Paradise in the Forest of Uco. Tickets for this experience along with food, beverage, photo and some retail options must be pre-purchased. Please refrain from honking, playing loud music or yelling. The discount is offered when purchasing tickets at phoenixzoo.org/zoolights. Service Animals vs. Pets: What's the difference? Visit ZooLights with a coupon to pay less! Experience millions of twinkling lights, dazzling animal sculptures and the Music-in-Motion Light Show on our main lake, choreographed to the epic music of Trans-Siberian Orchestra. This pop-up shop, open on November 27 and 28, is in Lane 11 of the main parking lot as you exit Cruise ZooLights. Pick up delicious goodies to go including kettle corn, seasonal baked goods, cotton candy and more! We are happy to answer any questions you may have. Yes, trained and vaccinated service animals as defined by the Americans with Disabilities Act (ADA) are permitted with visitors with disabilities. It’s Amazing Christmas Lights at the Phoenix Zoo. The animals are accustomed to seeing vehicles regularly – delivery trucks, construction equipment, etc. The run of the event will be lengthened to nearly 90 nights from November 7, 2020 – January 31, 2021. For the first time in the history of the Phoenix Zoo, experience millions of twinkling lights and dazzling animal sculptures from the comfort of your own vehicle. Zoo Park Rangers will be available to assist guests with first aid. Yes, as long as guests remain seated at all times. Original post by Chris Tingom, December 2013; 2019 update by Kim. Simply pull over in a designated parking spot to hop out and make those last-minute purchases to remember your unique drive-thru experience.