One of the rubber wheels has cracked and fallen off rendering the $399+shipping+tax chair unusable. Hmmm, this is troubling, so when I call them, I get the excuse well you know it was a holiday weekend. Moreover, West Elm also offers beautiful and unique wall art, mirrors, fancy lighting and outdoor furniture. High quality data. Pottery Barn is running an online scam to keep your money as long as they can. thank you so much! I put them in the dryer with the intent to dry them about 10 minutes to get the wrinkles out. By clicking the button above, you agree to our Terms of Use. Rude and stuck up vibe - there were basically no customers in the store and neither of the sales associates greeted me. Detailed business credit reports and tools to simplify credit decisions and manage risk, Monitor, Manage, and Build Your Business Credit. we are so thankful for her patience and expertise! Then they charge a late fee & I waste an hour of my precious time speaking to the credit card billing company to get the fee removed! A business is not supposed to even charge your card until the item is ready for shipment. Hot Products: Organic Bedding Collections, Bed Throws & Blankets, Custom Rugs, Luxury Bath Towels, Pendants & Flushmounts. Moreover, they are made with solid wood, high-quality metal, glass, genuine leather and finest fabric. Merchandise Coordinator, Home Office & Occasional - Pottery Barn. He told them NO and they lied and told him they had issued a refund when they did not. You are only as good as your word. I WOULD HAVE GONE SOMEWHERE ELSE. I will spread the word in any method I can. with 5-7 days advertised promise of getting the product, this should have been plenty of time. Taking my business elsewhere. Today, we’re proud to call San Francisco our home. We got our start in 1949 in Chelsea, New York, where we got into the homewares business by selling slightly imperfect pottery and tabletop closeouts. What Wayfair simply says is, we have products for “Every Budget”. I purchased a Swivel Desk Chair from Pottery Barn for home office use. She told me to call back in the morning (4th call), in which I did, and this operator is telling me that my product is STILL AT THE POTTERY BARN WAREHOUSE. Ethan Allen has a wide network of over 300 fine furniture stores across the United States, Canada, UK and several other countries across Asia and Middle East. They NEVER called. In all honesty, I don't get the attraction for most Pottery Barn furnishings. Call back tomorrow. Ordered a chair/ottoman in August 2011 Would you be interested in a Restoration Hardware alternative that makes upscale furniture with classic European touch? If you are looking for an alternative to Restoration Hardware to buy outdoor furniture, we strongly recommend that you check out the latest offerings by Pottery Barn before buying anything from anywhere else. West Elm is primarily known for its beautiful collection of modern furniture and home decor featuring inspiring designs and colors. Z Gallerie is another modern home furnishing store that is famous for its unique offerings of affordable, chic and stylish home decor. That’s why, they may be slightly expensive than the regular inventory of furniture, bedding and lighting etc. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2013 - 2019 | All Rights Reserved. but my order sat on a table all weekend, but could not get put into a box and have a lable put on it that takes all of 10 minutes worth of work. I used to be "in love" with Pottery Barn and their merchandise. Credit building solutions to fit your growing business. They CHARGE MY CREDIT CARD $ 1,677.33 FOR A BEDROOM SET I DID NOT AUTHORIZE TO ORDER. It originally starting when I was trying to get a 10% off promotion code I received in their latest catalog to work online. We got our start in 1949 in Chelsea, New York, where we got into the homewares business by selling slightly imperfect pottery and tabletop closeouts. Deliveries should be scheduled around the customer's schedule, NOT the other way around!!! Write A Review For Pottery Barn Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. You consent to Dun & Bradstreet (D&B) using this data for marketing and analytical purposes, and to D&B emailing you or using an autodialer or pre-recorded voice to text or call you at the number you provide with marketing or other offers. View Deal. Customer service is horrible! My goodness did they shrink two inches & the inside lining was longer than the outside material. There are 784 companies in the Pottery Barn, Inc. corporate family. Gallery. I called Pottery Barn Kids in Portland,Oregon where we live after my granddaughter finally found the backpack that she couldn't live without. That didn’t work, so the CSR rep said you could get me a total, but needed my credit card number. I realized it just as I was getting on the bus to go to an appointment I couldn't miss. Fill out this form, and we'll contact you soon. In 2009 I purchased a PB Basic sleeper-sofa for 2,000. I again called to inquire status (3rd call), and the operator said that there was nothing she could do until there was no movement for 2 days (which would be too late for her to do anything anyways for my product to be delivered ON TIME). Now it is Tuesday and they are still sitting in your store. What do customers expect when you pay outragious prices for things that are made by very such poor people in another country. He was put on hold numerous times while she consulted with someone. With reference to the costs, Williams Sonoma falls into the same price group as Restoration Hardware. Pottery Barn is a multi-channel retailer with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores all over the world. Get the big picture on a company's affiliates and who they do business with. A D&B Hoovers Subscription is your foot in the door to Pottery Barn, Inc. contact information. Always at your fingertips. San Francisco, California, United States. Had I known that my time would be raped from me like this, I would have never ordered in the first place! I bought the six piece sectional couch, a console, coffee table, side table, 8 chairs, and table. I was told that they will find out from another vendor in two to three business days. Is this your business? Our beds were purchased in May and supposedly to be delivered no later than 8 wks,about July 15. So, I called the PB customer department to get some help on getting this promo code to work. I called pottery barn and told them what I found out. You can call Pottery Barn Kids at (855) 860-1080 toll free number, write an email, fill out a contact form on their website, or write a letter to Pottery Barn Kids, 3250 Van Ness Avenue, San Francisco, California, 94109, United States. Pottery Barn doesn't sell pottery per se , but it does sell furniture and lighting for displaying it. If you follow us on Instagram, Pinterest, Facebook or Twitter, you know that we’re kind of in love with San Francisco — the home of Pottery Barn Headquarters.It’s hard not to love this city — great food, amazing design and wonderful people. Initially I left a message followed by two more follow up calls and finally reached a live person. The Dun & Bradstreet Data Cloud offers the world’s most comprehensive business data and analytical insights to power today’s most crucial business needs. Hot Products: Less Expensive Luxury Furniture, Sofas & Leather Couches, Dining Tables, Upscale Bedding & Bathroom Vanities. The best part about Pottery Barn Outdoor Furniture is, the wood used to produce these high-quality pieces is certified by the Forest Stewardship Council. I called again on Monday, since the order still says "In process", in which I was again reassured that I would get it in time. I have paid a quarter of the price of that rug at for one at Wal-Mart.The Wal-Mart rug is much nicer ,better quality. Only the store manager & then agreed to ship me my drapes & refund me me my immediately without having to return the damage drapes. In addition to a 50% Discount, Get a Domain of Your Choice for FREE. I called the corporate office and expressed my major dissatisfaction. Originally founded in 1948, the brand was acquired by Williams-Sonoma, Inc. in 1986, when it expanded its scope to include furniture, accessories and decorating advice for every room in the home. After reading a lot of bad reviews online my husband called the next day to see what was going on. Still no furniture... Well I know most folks only post the bad news, but let me share some outstanding news. The sale merchandise is ALWAYS the same and I emailed them way back when in respect to the pricing and how expensive they were compared to say a " Home Goods" where you can decorate the same room for probably a 10th of what the Pottery Barn charges.